What are you looking for?

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We are looking for a Reception and Retail Supervisor to join our team. Reporting to the Operations Manager, the ideal candidate should have previous retail experience and a passion for customer service.


•Welcome all visitors to Waterford Treasures in a helpful and positive manner, advising them of the services offered as appropriate.
•7-day roster with weekend work in accordance with business levels
•To have a complete knowledge of the attractions and the product and services we offer.
•Manage the day-to-day operations of the visitor attraction admissions and retail desks, ensuring the highest guest standards and expectations are met
•Management and coordination of all tour and group bookings.
•Maximise all guided tours to ensure guided tours are offered to all visitors
•Co-ordinate and welcome individual and group tours
•Train and supervise the team and tour guides
•Ensure all visitor queries received are answered in a timely and professional manner
•Monitor guest feedback and attend weekly team meetings and any other meetings requested.
•Ensure cash handling and end-of-day procedures are always adhered too
•Be proficient in the management and training of the attractions ticketing, events, and retail software (training provided)
•Provide operational assistance for key events
•Merchandising and keeping retail area to a high standard
•Be responsible for the pricing of all retail stock and where appropriate and economically advantageous the discounting of old stock that is slow to move
•Organise the coordination of the two annual stock takes that are carried out in all venues.
•Management of e-commerce online ordering dispatch
•Participate in the monthly duty management rosters
•Responsible for visitor satisfaction surveys and analysing same reporting results to management.
•Foster a collaborative approach to working with internal and external staff
•Provide operational assistance for key events
•Organise replacement staff uniforms
•Maintain visitor accident report book
•Deal with any guest complaints received at the desk
•Holiday, coffee, and lunch relief for front of house staff
•Flexible approach to working hours with accordance to the business levels particularly for end of day tours.
•The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation


For those wishing to apply please forward a CV and Cover Letter to  Sara Dolan using the email address: [email protected] before 5pm on Friday 5th May. ( In the subject box please type Reception & Retail Supervisor).

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Fact Sheet
for schools

For more information for schools, please download the factsheet below

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Waterford Treasures

Discover the story of the city’s Viking foundations, be inspired by medieval wonders and experience elegant living in Georgian times – come explore the secrets behind the treasures.


A must visit

This is a great small museum and has a great range of artifacts of historical importance, highly recommended when visiting Waterford

Peter White

1 year ago

A memorable visit

Wow..we never expected such a gem in a smaller town….so many unique and ancient items….Henry VIII hat and sword and the cloth of gold vestments.


1 year ago

Great museum, A must-see for all ages!

No need to worry about lines and DO purchase the Freedom Pass ticket which gives you admission to most of the museums in the Medieval Triangle. It’s only a few Euros more than the single ticket price and you get to see all the important places. All of the staff are welcoming and wonderful. We were there on a Sunday, so basically had few other tourists and could take our time. We also were glad we went to the Bishop’s Palace which is not at all what we thought it would be. We had a wonderful re-enactor perform as the housekeeper to guide us on our tour. So much richer to experience the house this way! I loved the Silver Museum and my husband and I both enjoyed the Time Museum. Thank you to the wonderful staff!


1 year ago

Don’t miss the Bishop’s Museum, Waterford

The Bishop’s Museum was unexpectedly comprehensive and thought-provoking. We expected to see beautiful vintage Waterford crystal and lovely furnishings, which we did, but the historical displays of Ireland’s role in WWI and Waterford’s role in the Easter Rising were most enlightening. Be sure to check out the excellent and detailed trench emplacement diorama honouring the men of the Irish and Ulster brigades. Not to be missed is the innovative 3-D video presentation dramatizing the history of Waterford crystal. Lovely, friendly, most accommodating ladies staff the museum which also has a pleasant tearoom for lunch too. On the only rainy day of our visit, the Bishop’s Museum was the perfect place to spend a couple of very worthwhile hours.


1 year ago

Iconic Viking stronghold

It was unfortunate that when we visited the exhibition of artefacts had been removed to a Dublin museum due to the restoration of the building. However, it did not detract from the historical significance of this building which is well recorded in guidebooks. Climbing the circular stone staircase up the three levels was well worth it.


1 year ago

Wide range of Irish silversmiths' craftsmanship through the ages

Display of Irish silver freely donated by Irish silver collectors. Excellent presentation with descriptions of each exhibit. The variety of exhibits and the craftsmanship of their makers is exceptional. Also, a video outlining important events in Irish history. The exhibits are sparklingly clean as they are housed in air-tight cases.


1 year ago

A Different Way to Learn About Viking Life!

After dragging my kids to several museums and hikes, I wanted to find something for them to do that was up their alley - and this TOTALLY was! My sons, ages 16, 9 and 9 all were completely absorbed in this unique activity. I wasn't sure what to expect but you just go into a recreated long house and after a short lesson, you put on a VR headset and watch a 30-minute program that teaches you about the Viking History of Ireland and it feels like you're actually living it! It was my first VR experience and I thought it was super well done! Highly recommended for history buffs, especially, or anyone that likes learning in an interactive way.


1 year ago

A unique experience in the heart of the Viking triangle

We accidentally stumbled upon this museum just before last admission. It was one of those happy accidents! We were astonished by this unique museum and its impressive collection of watches and clocks from all around the world and other artefacts. The museum staff was very kind and informative. If you might be hesitating, because you think it‘s a boring museum about clocks, don‘t. It‘s very modern and interestingly made. Even if you don‘t care about the history of the clocks, they are still nice to look at. Also suitable for small children. If you ever happen to be in Waterford, definitely visit this museum! You will find yourself in another world:)


1 year ago

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Please contact us by clicking the button below or directly on +353 (0)51 849675. We look forward to your visit.

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    Getting there

    museum of death

    Irish Wake Museum

    Irish Wake Museum, Cathedral Square, Waterford, Ireland

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    IRISH MUSEUM of silver 96px 05

    Irish Silver Museum

    Irish Silver Museum, Cathedral Square, Waterford, Ireland

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    Irish Museum Of Time 96px 04

    The Irish Museum of Time

    Irish Museum of Time, Greyfriar's, Waterford, Ireland

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    Bishops Palace 96px 01

    Bishop’s Palace

    Bishop's Palace, The Mall, Viking Triangle, Waterford, X91 E279, IRELAND.

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    Medieval Museum 96px 02

    Medieval Museum

    Cathedral Square, The Viking Triangle, Waterford, X91 K10E, Ireland

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    King of the Vikings

    King Of The Vikings, Bailey's New Street, Waterford, Ireland

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    Reginald’s Tower

    Reginald's Tower, The Quay, Waterford, Ireland

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